Digital Future - Products

Avaya IP Office

Avaya IP Office is a solution that can adopt to business of all sizes from 5, 25 or 250 employees. Avaya IP Office unifies your communications, providing users with a solution that can handle communication via business on the device of their choice: office telephone, laptop, mobile phone, or home phone-using wired, wireless or broadband connections.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The Avaya IP Office system can be configured as a voice-only PBX using traditional telephone line services or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or Session Initiated Protocol connections.

Avaya IP Office 500v2

The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application), to name a few. Additionally, the ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can also be enhanced through simple licensing and to support IP soft phones.

IP Office 500v2 Features

Flexible. Expandable. Scalable with support for up to 12 expansion modules, IP Office 500 provides a combination of up to 384 analog, digital, and IP telephones that can be added quickly and easily. The ability to add up to 8 T1/PRI/E1 connections (192 T1/PRI channels or 240 E1 channels), there is plenty of capacity to keep up with business growth. Analogue and SIP trunks are also supported, so you can connect your IP Office 500 to virtually any interface.
Proven reliability, dependable security contains no moving parts such as hard drives or fans, which can fail or cause the unit to overheat.
Built-in resiliency Businesses with more than one location, IP Office 500 can deliver continuous operation while maintaining full-feature transparency across sites without the need for redundant hardware. In the event of a power outage or switch failure, users can automatically failover to another location switch, retaining full communications capabilities and securing business continuity.
Integrated conferencing includes up to 128 conference channels (maximum 64 parties per conference) to allow quick set up of conference calls on the fly. Or, schedule them in advance and let IP Office notify participants automatically.
Proactive monitoring System Status Application (SSA) provides real-time diagnostics, allowing for maximum up-time and speedy resolution of potential issues. SSA also warns when system resources are reaching capacity (trunks, VCM, voice ports, etc.). Access to the SSA client can be local or remote, and historical alarms are stored on IP Office without the need for a local PC.
Centralize administration: For businesses with more than one location, IP Office enables remote management and administration from a central location. No need to have an administrator at every site.
IP office 500 includes 4 slots to house a mixture of extension cards and VCM cards
IP office 500 includes Digital Station 8 card
IP office 500 includes Phone 2 and Phone 8 cards
IP office 500 includes VCM-32 and VCM-64 cards
Support for IP400 trunk and VCM cards using a Legacy Card Carrier
Slot for smart card Feature Key required for system operation as well as licensing of optional features
External output socket supporting two relay on/off switch ports, e.g. for door entry systems
Audio input port for external music on hold source
48 Data channels
Up to 30 VoiceMail Pro ports
Two 10/100 switched Ethernet ports

Telephone Sets Supported

All AVAYA Telephone Sets (Contact us about the specifics)
1100 Series IP Telephones: The Avaya IP Phone 1100 Series encompasses a sleek, cutting-edge, ergonomic design with delivery of innovative capabilities including high resolution, backlit, monochrome greyscale pixel-based, graphical displays for optimal viewing experience, support for data and web-based applications, and Universal Serial Bus peripheral support.
1200 Series IP Telephones: These IP desk telephones offer multiple soft keys, integrated speakerphones, advanced audio-quality technology for crystal-clear conversations, headset support, and an integrated Ethernet switch for single desktop wiring. Designed to serve a variety of business needs, they can be easily customized for advanced users.
The T 7000 Series Digital: These Desk telephones set the standard for durability, reliability, and flexibility. These phones offer a wide range of user-friendly features to suit many business environments and users - from the front desk to the conference room, from supervisors who spend their days on the phone to mobile workers who are never at their desks.
Avaya Audio Conference Station: Avaya Audio Conferencing Unit extends voice connectivity to conference rooms and offices with clarity and reliability. It includes full-duplex technology and a keypad to access all of the conferencing features available from the Business Communications Manager system.
Avaya Cordless Telephone Set: Avaya T7406e Cordless Telephone Business Series Terminal T7406e is a full-featured, multi-line telephone that allows mobile employees to stay in touch with the features and capabilities of their desktop.
(stavi sliku od Avaya Audio Conference)
Avaya Cordless Telephone Set: USB Headsets provide crystal clear sound and high-quality voice input for use with IP Soft phones.

Avaya Business Communications Manager

Avaya Business Communications Manager portfolio delivers small to medium-sized businesses and branch offices in an award winning converged voice and data solution, providing a choice of digital and IP telephony solutions. Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, call recording, call monitoring, and remote connections.

Avaya Business Communications Manager 50 and 450

The affordable Business Communications Manager 50, scaled for small sites; whereas the Business Communications Manager 450, scaled for medium sized businesses. Both systems are pre-loaded with hundreds of features and a full suite of integrated applications. As your business grows and its needs evolve, you can activate more capabilities just by enabling a desired license.

Voice Messaging: Enables callers to leave important information on a mailbox for a selected user, department or groups of users. The system adds call information, such as calling line ID, time and date of the call and priority level. Employees can record their own personalized greetings and enjoy password-protected access to their messages from anywhere. Mailboxes are virtually unlimited, as the Business Communications Manager 50 provides 100 hours of message storage.
Automated Attendant: Answers calls 24 hours a day with your personalized greetings and routes calls to the right people, departments or voice mailboxes — according to time of day, day of week, holiday schedule and calling line ID. The routing logic can include multiple levels, so callers can self-direct to exactly the right destination. Unified Messaging: Converges voice, fax and email messages onto users’ PCs or laptops, to be managed by one standard application, such as Microsoft Outlook or Exchange. This convenience can be a real time-saver, especially for users with heavy call volume.
Digital and/or IP Based: The system is a hybrid system that allows users to go exclusively with a digital telephone sets, IP telephone sets, or a combination of the two. This allows users to customize their desired operation, utilize existing cabling infrastructure, and implement solutions with greater product and/or functions.
Convergence of Services over IP: Supports powerful new e-business applications that improve operations and customer service, cost-effectively extend network services to remote workers, increase portability, simplify moves and changes, and eliminate toll charges for site-to-site calls.
Universal Internet Access: Gives authorized users access to the company intranet or the Internet. Optional security features - such as authentication, encryption, firewall and virtual private networks (VPNs) - provide safe connectivity among business sites and for mobile or home-based employees.
Call Center: Distributes incoming calls among up to 10 active agents or designated employees, to create an order desk, reservations department, customer service group or technical support center. Calls can flow into two queues aligned with agent skills, so callers have an express lane to the right destination, and agents can give the best possible service.
Computer Telephony Integration: Enables you to use third-party, PC-based applications to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call.
Provides fabulous capabilities, including advanced unified communications such as FindMe/FollowMe and/or Message Forwarding
Contains over 200 easy to use features;
Fantastic conferencing and call centre functionality;
Capability to connect multiple sites and/or offices;
Great monitoring and call tracking functionality;
Call recording capabilities;
Easy to upgrade feature function through key code licensing;
Very user friendly to manage and maintain;

Telephone Sets Supported:

1100 Series IP Telephones: The Avaya IP Phone 1100 Series encompasses a sleek, cutting-edge, ergonomic design with delivery of innovative capabilities including high resolution, backlit, monochrome greyscale pixel-based, graphical displays for optimal viewing experience, support for data and web-based applications, and Universal Serial Bus peripheral support.

1200 Series IP Telephones: These IP desk telephones offer multiple soft keys, integrated speakerphones, advanced audio-quality technology for crystal-clear conversations, headset support, and an integrated Ethernet switch for single desktop wiring. Designed to serve a variety of business needs, they can be easily customized for advanced users.

The T 7000 Series Digital: These Desk telephones set the standard for durability, reliability, and flexibility. These phones offer a wide range of user-friendly features to suit many business environments and users - from the front desk to the conference room, from supervisors who spend their days on the phone to mobile workers who are never at their desks.

Avaya Audio Conference Station: Avaya Audio Conferencing Unit extends voice connectivity to conference rooms and offices with clarity and reliability. It includes full-duplex technology and a keypad to access all of the conferencing features available from the Business Communications Manager system.

Avaya Cordless Telephone Set: Avaya T7406e Cordless Telephone Business Series Terminal T7406e is a full-featured, multi-line telephone that allows mobile employees to stay in touch with the features and capabilities of their desktop.